Training Ends. The Confusion Doesn’t.
Most software rollouts — SAP or otherwise — invest heavily in build, testing, and cutover, then hand employees a slide deck, a recorded webinar, and a support ticket queue. The result is predictable: help desk volume spikes, transactions get entered incorrectly, and the ROI case built during the business case starts to erode within weeks of go-live.
A Digital Adoption Platform closes that gap. Instead of asking employees to remember training months later, a DAP delivers guidance inside the application, at the exact moment of need — so the “training” never really ends, it just becomes invisible. Analyst firms increasingly treat DAS/DAP platforms as a required layer of any digital transformation program, not an optional add-on, because software adoption — not software deployment — is what determines ROI.
Every organization running more than one enterprise application has this problem, whether that stack is SAP-centered, a mix of best-of-breed SaaS tools, or something homegrown. That's exactly the gap a DAP is built to close.
Technology-Agnostic Callout
NOT JUST SAP
WalkMe is a technology-agnostic DAP — it isn't built for one system, and it doesn't lock you into one. The same platform layers guidance onto SAP GUI, Fiori, and S/4HANA screens, and just as easily onto Salesforce, Workday, ServiceNow, Oracle, Microsoft 365, Ariba, SuccessFactors, or any homegrown or legacy application in your landscape. If your teams touch more than one system — and almost every organization does — WalkMe guides them across all of it from a single platform, not a separate tool per app.
Business Challenges
Does This Sound Familiar?
If any of this sounds familiar, it's usually the reason organizations start looking at a digital adoption platform in the first place — regardless of which systems are involved.
• Help desk tickets spike the moment a new system, or a new process, goes live.
• Employees forget training within weeks — and start guessing their way through transactions.
• New screens, fields, and workflows confuse even your most experienced users.
• Bad data enters the system because nobody validates fields before submission.
• A process changes mid-year, and there's no efficient way to retrain everyone who needs to know.
• Leadership can prove go-live happened — but not that adoption actually did.
Our Solution
We Don’t Just License WalkMe. We Engineer Adoption into Your Rollout.
Delta SSI is an SAP consulting and IT staffing firm that builds and supports enterprise programs end to end — implementation, migration, AMS, and adoption. That combination matters: WalkMe content is only as good as the process knowledge behind it, and we're already inside your transactions, configuration, and change management plan, on SAP and beyond.
We design every WalkMe program around three pillars, scoped together with you during the Discover phase:
| Pillar | What It Delivers |
|---|---|
| Data | Full visibility into tech stack usage, license spend, and user journeys across every application in scope — so decisions about training, licensing, and process redesign are based on real behavior, not assumptions. |
| Builder Experience | A unified content set, reusable templates, and AI-assisted element capturing let our team stand up WalkMe solutions per transaction or process quickly — and keep them current as your landscape evolves. |
| User Experience | Quick access to transactions, unified search across systems, workflow initiation, and bot-powered automation reduce the number of clicks — and the number of ways to get it wrong. |
The WalkMe Toolkit We Deploy
| Feature | What It Does |
|---|---|
| Smart Walk-Thrus | Step-by-step, click-by-click guidance through a transaction or process — with conditional logic and branching for real-world complexity |
| Launchers | Call-to-action buttons that solve common navigation and interface problems |
| Smart Tips | Contextual, field-level guidance and input validation delivered exactly where confusion happens |
| ShoutOuts | Targeted announcements and reminders that drive visibility without a mass email |
| Shuttles | One-click access to pages or transactions that would otherwise take several clicks to reach |
| Onboarding | Role-based checklists that guide new or transitioning employees through mandatory setup steps |
| ActionBot | A conversational interface that collects inputs and completes multi-step, repetitive tasks on the user's behalf |
| Surveys | In-the-moment feedback capture, tied to specific workflows and user segments |
| Insights & Analytics | Dashboards tracking adoption KPIs, license utilization, and process completion in real time |
WalkMe Learning Arc
Reimagine Learning in the Flow of Work
WalkMe Learning Arc is an AI-powered digital learning solution that combines intelligent content creation, contextual in-app delivery, and continuous reinforcement to help organizations build a more skilled and productive workforce. Instead of relying solely on traditional classroom training or LMS platforms, Learning Arc delivers personalized learning directly within the applications employees use every day.
By bringing learning into the flow of work, organizations can accelerate onboarding, improve software adoption, strengthen employee proficiency, and support digital transformation initiatives with learning that is relevant, timely, and measurable.
Why WalkMe Learning Arc?
• AI-powered content authoring
• Learning in the flow of work
• Personalized learning journeys
• Contextual in-app guidance
• Continuous reinforcement
• Behavior-driven recommendations
• Works across enterprise applications
• Supports multimedia content and simulations
Key Capabilities
AI-First Content Creation
Create and maintain learning content faster with AI-assisted authoring, drag-and-drop creation, multimedia experiences, and simulation-based learning.
Learning in the Flow of Work
Deliver personalized learning directly inside enterprise applications so employees can learn while performing real tasks.
Continuous Reinforcement
Improve knowledge retention through contextual recommendations, behavioral triggers, and just-in-time microlearning.
Actionable Learning Insights
Leverage behavioral analytics to identify skill gaps, prioritize learning investments, and continuously improve training outcomes.
Business Benefits
• Accelerate employee onboarding
• Increase software adoption
• Reduce training development time
• Improve workforce productivity
• Build lasting employee proficiency
• Enhance employee experience
• Reduce support requests
• Maximize ROI from digital transformation
WalkMe Learning Arc for RISE with SAP
Accelerate your RISE with SAP transformation with intelligent, in-the-flow learning that helps employees confidently adopt new SAP processes and applications. WalkMe Learning Arc complements your RISE journey by delivering personalized learning, contextual guidance, and continuous reinforcement directly within SAP applications.
• Accelerate RISE with SAP adoption
• Reduce change management challenges
• Improve user productivity and confidence
• Increase adoption of new SAP processes
• Support long-term workforce proficiency
WalkMe Learning Arc for SAP Enable Now
Extend the value of your SAP Enable Now content with WalkMe Learning Arc by complementing existing learning assets with personalized, in-app delivery and continuous reinforcement. Employees receive the right learning at the right moment without leaving their workflow.
• Extend SAP Enable Now learning
• Deliver training inside SAP applications
• Improve knowledge retention
• Increase software adoption
• Enhance employee performance
Top 10 WalkMe DAP Use Cases
1. Automate Repetitive Tasks
ActionBot and automated Smart Walk-Thrus collect the necessary inputs conversationally and execute the clicks — reducing empty clicks and training overhead.
2. Targeted, Behavior-Based Reminders
Instead of blasting the whole org, WalkMe responds to individual usage patterns — nudging underutilized features and closing adoption gaps for specific segments.
3. Prerequisite & Input Validation
WalkMe checks field-level formatting, naming conventions, and eligibility criteria before submission — reducing rework and downstream data cleanup.
The Business Case
What Delta SSI Clients Get from WalkMe
Time back in the day —
Tasks finish faster; fewer support tickets get opened and resolved.
A better daily experience —
Employees rely on in-the-moment guidance instead of memorized training from months ago.
More informed leaders —
Usage data shows exactly where friction lives, so investment decisions are evidence-based.
Behavior visibility —
Understand which processes are actually being followed, and where.
Reduced churn —
Frustration with unusable systems is a real driver of attrition; removing it matters.
Spend optimization —
Identify underused licenses and consolidate the tech stack based on real usage data.
Why Choose Delta SSI
Adoption Designed by the Team Already Inside Your Rollout
Plenty of vendors will sell you a WalkMe license. Few of them are already sitting inside your system configuration, transaction design, and change management plan — which is exactly where WalkMe content needs to come from to be worth anything. Delta SSI pairs WalkMe delivery with the same consultants running your SAP implementation, ECC migration, or AMS engagement — and because WalkMe is technology-agnostic, that same team can extend guidance to Salesforce, Workday, ServiceNow, or any other system in your stack, without starting over on a second tool.
Enterprise organizations running WalkMe alongside large ERP and HR system rollouts have used it to build role-based learning paths, “life of the process” reference guides, and a searchable repository of smart tips and walk-thrus — cutting dependence on classroom training while improving on-time task completion. Delta SSI applies the same playbook everywhere your teams work: guidance lives where the work happens, not in a portal nobody opens.
Delta SSI helps organizations successfully implement WalkMe Learning Arc as part of their digital adoption and workforce transformation strategy. From implementation and AI-powered content creation to optimization and user adoption, our experts help organizations accelerate learning, improve employee performance, and maximize the value of enterprise technology investments.
FAQ
What is a Digital Adoption Platform (DAP), and why do businesses need one?
A DAP is software that overlays real-time, contextual guidance onto existing applications, showing users what to do inside the tool itself instead of relying on separate training materials. Businesses need one because software ROI depends on adoption, not deployment — and adoption drops off fast once formal training ends.
Is WalkMe only for SAP, or does it work with other systems?
WalkMe is technology-agnostic. While Delta SSI's core expertise is SAP, the same WalkMe platform deploys across Salesforce, Workday, ServiceNow, Oracle, Microsoft 365, and homegrown applications — anywhere your teams need guidance.
What are the top use cases for WalkMe DAP?
Common use cases include automating repetitive tasks, targeted behavior-based reminders, input validation, usage tracking, onboarding checklists, compliance warnings, process guidance, and application redirects during phased migrations. See our full list of the top 10 WalkMe DAP use cases for detailed examples.
How long does a WalkMe implementation take?
Timelines depend on the number of processes and applications in scope, but Delta SSI typically stands up initial high-priority Smart Walk-Thrus and Smart Tips within the first few weeks of a rollout, expanding coverage in phases aligned to go-live milestones.
What is WalkMe Learning Arc?
WalkMe Learning Arc is a structured digital adoption framework that helps organizations maximize software adoption through guided learning, in-app support, user enablement, and continuous optimization.
How does WalkMe Learning Arc improve user adoption?
It combines personalized learning, contextual guidance, interactive walkthroughs, and real-time analytics to help users quickly learn and confidently use enterprise applications.
Is WalkMe only useful during go-live, or is it ongoing?
Both. WalkMe reduces go-live friction, but its greater value is ongoing — supporting new hires, process changes, compliance updates, and continuous improvement long after cutover, especially when paired with Delta SSI's AMS support.
Can WalkMe reduce our support ticket volume?
Yes. By resolving “how do I…” questions in-context, WalkMe typically reduces how-to related tickets and frees the help desk to focus on genuine system issues rather than navigation confusion.
Go-Live Is the Starting Line, Not the Finish Line.
Let's design a WalkMe program that turns your rollout — SAP or otherwise —
into day-one proficiency, and keeps it that way.